We send orders by DHL, GLS, UPS, DPD and FedEx, as well as via InPost parcel lockers and Poczta Polska, which works in cooperation with national postal operators in individual countries. The number and brand of the abovementioned carriers depends on the destination of the parcel as well as the choice of the warehouse from which it is to be sent. You can read the detailed offer of shipping to a given country HERE.

Order fulfillment includes the following activities:
- order acceptance,
- payment settlement,
- packing products and
- handing over the parcel to the carrier responsible for its delivery.
The delivery time depends on the availability of the goods, the choice of delivery method and the moment of the payment settlement. We start packing the products immediately after the payment is settled, so keep in mind that the faster the funds reach our account, the faster the package will be transferred to the carrier – and thus the faster it will reach indicated delivery address.
In the event that all ordered products are available in the warehouse, we send the goods within 24 hours of placing the order. For orders placed on the weekend or Monday, we ship goods within 48 hours.

To contact the courier, you need to do it directly – by calling the customer service of a specific shipping company. It happens that FedEx and UPS couriers, if someone is not at home at the time of delivery, they contact the addressee by telephone. They may, but not must do it. If you decide to deliver the orders by InPost Paczkomaty (parcel machines), you can pick them up at any time

In this case, the courier may (but do not must) contact you by telephone to arrange a re-delivery at another time or another place. If the courier is unable to call to you, then he will let a delivery notice for you (avizo). To contact the courier, you need to do it directly – by calling the customer service of a specific shipping company. In the case of UPS courier and no cash-on-delivery option, the package automatically goes to the so- called Access Point – the UPS point of self-collection.

The cost of shipping depends on the total amount of the order, its total weight and the warehouse from which it is to be sent. To find out the exact cost of shipping to a given country, go HERE.

You can check it only after the payment and making the notice of receipt of the package. In case of any inconsistencies regarding the contents of the shipment, the courier shall prepare a damage protocol, which is required to be able to file a complaint.

All packages in our warehouse are being packed and checked by two people. The package is protected by our company tape (you can see it below). In a situation when the package seems to be damaged or compromised (damaged tape or packaging), you should denied the reception. You should then tell us about the event, and we will to do our best to ship you a new package as soon as possible.

The delivery deadline for prepayments is counted from the moment the payment is credited to our account or accordingly after we receive information from the payment service provider about the payment being carried out by the Customer. And in the case of payment on delivery – from the day we confirm the order. Information about the current status of the order can be checked after logging into your account in the Customer Panel. Additionally – in the case of courier delivery – messages with the current order status, parcel tracking number and estimated (and therefore subject to change) delivery date are sent to the e-mail address provided during registration. The current delivery status of a shipment can be checked on an ongoing basis on the website of the carrier of your choice, using the tracking number. Or by phone, contacting the customer service department of the shipping company (in this case you should also have the tracking number with you).

By placing an order, the system automatically loads the delivery address details provided during registration. To receive an order at a different address, please provide a new delivery address when placing your order.

We attach a receipt to each shipment that is proof of purchase. We can also issue a VAT invoice instead of a receipt. In addition, we attach a thank-you-letter to each package for making a purchase in our store, which contains the name of the employee who packed the products for the customer. By pointing to this person, you can significantly improve the process that clarifies any disputed issues.

Information about the current status of the order can be checked after logging into your account in the Customer Panel. You can also contact our Customer Service department by phone.

Shipments that we send to European Union countries are not subject to customs clearance. Each shipment that we send to Norway, the USA or anywhere outside the European Union contains the necessary documents for customs clearance. Its time varies for individual countries (depending on the specifics and current circumstances of the functioning of a given customs office) and may be extended. In relation to goods ordered from third countries (outside the European Union), the Customer as the importer of the goods is obliged to complete all customs formalities in order to collect the shipment. As well as is required to check whether the product is authorized for sale in the country in which the delivery is to be made. Information in this regard can be obtained from local administrative bodies or customs offices. In the event of failure to comply with this obligation, we are not responsible for the inability to complete the delivery to the customer. We also accept no liability for any problems with customs clearance, which extend the delivery time. Please also note that when ordering goods to a country where customs clearance is required, we do not incur any customs fees. Their payment is the responsibility of the customer.

The most common reasons why a shipment is not passed through the customs office and sent back to the sender are:
- ordering banned goods in a given country (a banned product or a product containing one or more banned substances)
- the buyer's refusal to pay the required fees related to the import of goods
If for some reason the goods are not sent back and sent back to us, then one should be aware that the refund for the customer will be reduced by the costs of storing the goods at the border and its return shipping, which we will be forced to bear.
These costs range from 6 to 10 times the cost of posting a shipment.

If the shipment has been lost during transport, then after submitting a complaint with us, another shipment with the same order will be sent to the Customer. However, it should be remembered that if we send the parcel again and in the meantime the customer finally receives a lost parcel, then he is obliged to send it back to us. We cover the cost of such a referral. It is also possible for the Customer to retain a previously lost shipment, but only if he makes the payment for it – as he/she acquired two identical shipments.

There are several ways to pay for purchases:
ON-LINE TRANSFER – In this case, the service is provided by online payment services such as PayU, Google Pay or Apple Pay. After choosing one of them, you are redirected to his website, where after logging in to your bank account you make a payment.


CASH ON DELIVERY – You will pay for the parcel to the courier when collecting the package (applies only to shipping within Poland)
TRADITIONAL BANK TRANSFER – You can transfer money to our account or deposit it in a bank or post office in the currency of your choice (PLN / EUR / GBP / USD). In this case, the condition of completing the order is to record the payment on our account.
CREDIT AND DEBIT CARD – You can also securely pay by credit card or debit card VISA or Mastercard. Your payment will be credited to 15 minutes, which guarantees quick order processing.
With detailed information on the above payment methods you can read HERE.

This happens in a situation where 3 days have passed since the order was placed, and we still have not received payment for the goods and their shipment – this is an automated procedure, which means that we will not make the payment on time (within max. 3 days) will definitely result in the cancellation of the order, so the time for making the payment can not be extended under any circumstances.
Other reasons for the abovementioned situations are:
- decision refusing the card issuer or the buyer's bank
- insufficient funds on the buyer's card or account at the time of payment
In the event of any of the above-mentioned events, please contact your bank directly.

Of course. We can issue a VAT invoice for every product we sell. Just inform us in the order comment. The required data are: Company name, address and tax identification number.

Incorrectly issued invoice should be sent to us together with the correct data. We will send the corrected invoice immediately.

Information on the MZ Store websites, both regarding product availability and their prices, is updated daily. However, according to the applicable law, the products presented on the website are only their PRESENTATION and constitute only an invitation to submit a purchase offer. We reserve the right to change the price given on the website.

You do not have to register to be able to buy in the MZ Store, but we encourage you to do so, as a registered customer can participate in the MZPoints point program as well as enjoy many other benefits.

Registration consists in completing a short form in which your basic data is provided. We need this information to process your order. Thanks to this, every customer has access to the history of their orders. The e-mail address and password provided during registration will be used for logging in. With detailed instructions showing how to register an account in the MZ Store step by step, you can read HERE.

By registering in the MZ Store you automatically set up an account that only the owner has access to. Having own account:

- you can place orders and have full insight into their history
- participate in the MZPoints point program, which allows you to make cheaper purchases, as well as unique competition for points in MZChampoints League competition
- manage your account, including primarily information about yourself, as well as all activities carried out on our site

By ordering several products in separate orders, you can count on our employees' vigilance and combined shipment. For this to happen, however, the order must be shipped from the same account. It is best to contact us (by sending an email or by phone) and let us know about this situation or write about it in the commentary to the order.

If you accidentally placed an order that you do not want to receive, then please contact our Customer Service department as soon as possible at: sales@mz-store.co.uk

We have done everything to present the products we sell as accurately as possible. In addition, the goods are described in detail and we provide size tables (if required). If the customer has doubts or questions, he can always contact our Customer Service department at: sales@mz-store.co.uk

If it turns out that the ordered product would not meet your expectations, then you can cancel the purchase without giving a reason within 14 days of collecting the package. This is only possible if the product has not been used and has not been damaged in any way. The product should be returned at its own expense by any courier or national post service provider in its original packaging. The package must be accompanied by a Return Form, original receipt and the bank account number to which the money is to be returned. In the event of withdrawal from the contract, we refund all payments received from the customer, including delivery costs (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest usual delivery method offered by us), immediately, and in any case not later than 14 days from the day we were informed about the Customer's decision to withdraw from the contract. Payment refunds are made using the same payment methods that were used by the Customer when placing the order, unless the Customer agrees to a different solution.

Of course, as soon as the size turns out to be inappropriate, it can be replaced. In such a case, send the product back together with the receipt and completed Return Form.

Each product that wants to be exchanged, returned or advertised should be accompanied by:
- original receipt or VAT invoice,
- completed Product Return Form

If a defect is found, please send us the defective product and make a complaint, which should contain at least the following data:
- Customer designation and order number,
- subject of the complaint and
- circumstances justifying the complaint.

All complaints regarding purchased products should be submitted in writing to the address of our company headquarters or by e-mail to: sales@mz-store.co.uk

We will address complaints in the same form in which the complaint was submitted, i.e. in writing or electronically – no later than within 14 calendar days from the date of receipt of the complete complaint. We will immediately inform the Customer about any deficiencies in the complaint notification, also informing him how to complete the complaint.