We send orders by DHL, GLS, UPS, DPD and FedEx, as well as via InPost parcel lockers and Poczta Polska, which works in cooperation with national postal operators in individual countries.

The number and brand of the abovementioned carriers depends on the destination of the parcel as well as the choice of the warehouse from which it is to be sent.

Order fulfillment includes the following activities:
- order acceptance,
- payment settlement,
- packing products and
- handing over the parcel to the carrier responsible for its delivery.

The delivery time depends on the availability of the goods, the choice of delivery method and the moment of the payment settlement. We start packing the products immediately after the payment is settled, so keep in mind that the faster the funds reach our account, the faster the package will be transferred to the carrier – and thus the faster it will reach indicated delivery address.

In the event that all ordered products are available in the warehouse, we send the goods within 24 hours of placing the order. For orders placed on the weekend or Monday, we ship goods within 48 hours.

To contact the courier, you need to do it directly – by calling the customer service of a specific shipping company.

It happens that FedEx and UPS couriers, if someone is not at home at the time of delivery, they contact the addressee by telephone. They may, but not must do it.

If you decide to deliver the orders by InPost Paczkomaty (parcel machines), you can pick them up at any time

In this case, the courier may (but do not must) contact you by telephone to arrange a re-delivery at another time or another place. If the courier is unable to call to you, then he will let a delivery notice for you (avizo).

To contact the courier, you need to do it directly – by calling the customer service of a specific shipping company.

In the case of UPS courier and no cash-on-delivery option, the package automatically goes to the so- called Access Point – the UPS point of self-collection.

The cost of shipping depends on the total amount of the order, its total weight and the warehouse from which it is to be sent. To find out the exact cost of shipping to a given country.

You can check it only after the payment and making the notice of receipt of the package. In case of any inconsistencies regarding the contents of the shipment, the courier shall prepare a damage protocol, which is required to be able to file a complaint.

All packages in our warehouse are being packed and checked by two people. The package is protected by our company tape (you can see it below). In a situation when the package seems to be damaged or compromised (damaged tape or packaging), you should denied the reception. You should then tell us about the event, and we will to do our best to ship you a new package as soon as possible.


The delivery deadline for prepayments is counted from the moment the payment is credited to our account or accordingly after we receive information from the payment service provider about the payment being carried out by the Customer. And in the case of payment on delivery – from the day we confirm the order.

Information about the current status of the order can be checked after logging into your account in the Customer Panel. Additionally – in the case of courier delivery – messages with the current order status, parcel tracking number and estimated (and therefore subject to change) delivery date are sent to the e-mail address provided during registration.

he current delivery status of a shipment can be checked on an ongoing basis on the website of the carrier of your choice, using the tracking number. Or by phone, contacting the customer service department of the shipping company (in this case you should also have the tracking number with you).

By placing an order, the system automatically loads the delivery address details provided during registration. To receive an order at a different address, please provide a new delivery address when placing your order.

We attach a receipt to each shipment that is proof of purchase. We can also issue a VAT invoice instead of a receipt. In addition, we attach a thank-you-letter to each package for making a purchase in our store, which contains the name of the employee who packed the products for the customer. By pointing to this person, you can significantly improve the process that clarifies any disputed issues.

Information about the current status of the order can be checked after logging into your account in the Customer Panel. You can also contact our Customer Service department by phone.

Shipments that we send to European Union countries are not subject to customs clearance.
Each shipment that we send to Norway, the USA or anywhere outside the European Union contains the necessary documents for customs clearance. Its time varies for individual countries (depending on the specifics and current circumstances of the functioning of a given customs office) and may be extended.
In relation to goods ordered from third countries (outside the European Union), the Customer as the importer of the goods is obliged to complete all customs formalities in order to collect the shipment.
As well as is required to check whether the product is authorized for sale in the country in which the delivery is to be made. Information in this regard can be obtained from local administrative bodies or customs offices. In the event of failure to comply with this obligation, we are not responsible for the inability to complete the delivery to the customer.
We also accept no liability for any problems with customs clearance, which extend the delivery time.
Please also note that when ordering goods to a country where customs clearance is required, we do not incur any customs fees. Their payment is the responsibility of the customer.

The most common reasons why a shipment is not passed through the customs office and sent back to the sender are:
- ordering banned goods in a given country (a banned product or a product containing one or more banned substances)
- the buyer's refusal to pay the required fees related to the import of goods
If for some reason the goods are not sent back and sent back to us, then one should be aware that the refund for the customer will be reduced by the costs of storing the goods at the border and its return shipping, which we will be forced to bear.
These costs range from 6 to 10 times the cost of posting a shipment.

If the shipment has been lost during transport, then after submitting a complaint with us, another shipment with the same order will be sent to the Customer.
However, it should be remembered that if we send the parcel again and in the meantime the customer finally receives a lost parcel, then he is obliged to send it back to us. We cover the cost of such a referral.
It is also possible for the Customer to retain a previously lost shipment, but only if he makes the payment for it – as he/she acquired two identical shipments.